Returns & Refund Policy - Ripper Seeds

Effective Date: 05/01/2026
Last Updated: 05/01/2026

1. General Policy

Due to the nature of our products, all sales are considered final.

Returns, refunds, or replacements are only granted under specific and verified circumstances outlined below.

2. Eligible Claims

We may accept claims exclusively in the following situations:

• Incorrect product(s) shipped
• Product(s) received in damaged condition
• Order fulfillment error attributable to our operations

All claims are subject to review and approval.

3. Claim Submission Deadline

All claims must be submitted within:

• 7 calendar days from the confirmed delivery date

Claims submitted after this period may not be accepted.

4. Claim Process

To initiate a claim, customers must contact us at:

contact@ecomlogistics.us

The request must include:

• Order number
• Detailed description of the issue
• Clear photographic evidence (required for damage or discrepancies)

Incomplete claims may delay or invalidate the review process.

5. Investigation & Verification

All claims are subject to internal review.

We reserve the right to:

• Request additional documentation
• Verify shipment details with carriers
• Conduct fraud and abuse screening

Resolution will only be provided upon successful verification.

6. Non-Eligible Returns & Refunds

We do not accept returns or issue refunds for:

• Opened or used products
• Products altered after delivery
• Incorrect orders placed by the customer
• Change of mind or buyer's remorse
• Claims lacking sufficient evidence

7. Resolution Options

If a claim is approved, Ecommerce Logistics Solutions LLC may, at its sole discretion:

• Ship a replacement product
• Issue store credit
• Provide a partial or full refund

The selected resolution will depend on the specific case.

8. Refund Processing

Approved refunds will be:

• Processed within 5–10 business days
• Issued to the original payment method

Processing times may vary depending on the payment provider.

9. Return Shipping Policy

• Customers are responsible for return shipping costs, except in cases where the error is confirmed to be ours.

Return instructions will be provided only after claim approval.

Unauthorized returns will not be accepted.

10. Risk & Responsibility

We are not responsible for:

• Packages lost or stolen after delivery confirmation
• Improper handling after receipt

Customers are encouraged to inspect their order immediately upon delivery.

11. Fraud & Abuse Prevention

We maintain strict anti-fraud policies.

We reserve the right to:

• Deny claims deemed abusive or fraudulent
• Limit future purchases
• Permanently block accounts
• Report suspicious activity to payment processors

12. Chargeback Policy

Customers agree to contact us before initiating any payment dispute.

Unjustified chargebacks may result in:

• Immediate account suspension
• Submission of evidence to payment processors
• Legal action where applicable

13. Contact Information

For all claims and inquiries: contact@ecomlogistics.us