Can I buy on the web?
Select the items you want, fill in the details and when we receive the order *, you will receive a purchase confirmation email, followed by the tracking number.
* If at any time you do not receive a confirmation email, contact us.
Shipments are made worldwide?
* Except Argentina and Brazil for problems with customs.
The delivery of your order is guaranteed through a tracking number that you will receive by e-mail and that will allow you to directly track the order through the carrier’s website.
* If you do not receive any purchase confirmation email, contact us.
How long will my package arrive?
You need to provide us with a contact telephone number for the transport agency, so it will be easier for you to deliver. In case you are not at the time of delivery, the transport agency will leave you a notice * so you can contact them.
* In case you do not receive a notice, look at the tracking or check with the courier.
– New shipment of the order. The new shipping costs must be paid again by the customer, provided that Ripper Seed has not been responsible for the impossibility of delivery.
– Money back. If the customer no longer wishes to receive the order, he can request a refund of the purchase amount except for the shipping costs, since it has been made and, therefore, must be paid.
In case of doubt you can contact us at firstname.lastname@example.org
–Wrong shipping address: If the address has been entered incorrectly by the customer, an email will be sent to provide us with the correct address. In the event that the error was ours, the shipment will be made again for free. In the event that the customer has entered his address incorrectly, he must pay the second shipment.
–Expired delivery time or unclaimed product: It is important that the customer track the order tracking to know where it is. If after a few days you have not received any notice, or if for some reason a notice has not been left, it is best to consult the courier office.
If this happens, we have two options: it is sent again, with separate shipping or the payment is returned.
What is your return policy?
If you have purchased different products with different delivery times in the same order, the return period will expire 14 days after receipt of the last product of the order.
My item is damaged or defective, what should I do?
Is the transport included in the price of the items?
Our address will always be, Calle Viladomat, 202 08205 Sabadell (BCN), Spain.
In the case of shipments within Europe the name that will come out is Black Friday SL.